This Return and Refund Policy explains the conditions and procedures for requesting a return, replacement, or refund for Prostagenix Capsules ordered through prostagenix.co.ke.
This website provides information about Prostagenix Capsules for adults in Kenya.
Our customer support team may contact you by telephone to confirm your order details, answer your questions, and explain the applicable price, package options, and delivery arrangements.
Please review these details carefully before confirming your order to help avoid misunderstandings.
You may request a return or refund within 4 days of receiving your order, subject to the conditions outlined in this policy.
Please contact our customer support team within this period and provide your order details. Requests submitted after this period may not qualify, except where applicable law provides otherwise.
If your order arrives damaged, contains an incorrect item, or appears defective, please contact us as soon as possible.
Provide your name, telephone number, order details, and a description of the issue. Photographs of the product or packaging may also be requested to help us assess the situation and determine the appropriate resolution.
Depending on the circumstances, an eligible request may qualify for a replacement, refund, or another appropriate remedy under applicable law.
To request a return or refund, contact our customer support team using the details below.
Please include your name, contact number, delivery date, and order details. Our team will review your request and explain the next steps.
Please do not send a product back before contacting us and receiving return instructions.
For returns due to a change of mind, the following conditions may apply:
For hygiene and safety reasons, opened or used supplements may not qualify for a change-of-mind return, except where a product defect or applicable law provides otherwise.
These conditions do not remove any rights you may have regarding defective, damaged, incorrect, or misrepresented products under applicable Kenyan law.
For an approved change-of-mind return, return shipping costs may be the customer's responsibility, where permitted by applicable law and communicated in advance.
If a return is required because the product was damaged, defective, or incorrect, we will explain the return or collection arrangements and any applicable costs during the resolution process.
Refund requests will be reviewed after the relevant circumstances and order details have been assessed. Where a returned product is required, the refund decision may depend on receiving and inspecting the product, subject to applicable legal requirements.
If a refund is approved, we will inform you of the available refund method and the expected processing timeframe. Additional details may be required to complete the refund securely.
Where appropriate, a replacement may be offered as an alternative, subject to your agreement and applicable law.
This policy is intended to operate in accordance with applicable Kenyan laws and consumer protection requirements.
Nothing in this policy is intended to exclude, restrict, or override any statutory rights or remedies available to consumers under applicable law.
If you have questions about a return, refund, or replacement, please contact our customer support team.
Please also review the following policies for additional information:
