This Shipping Policy explains how Prostagenix Capsules orders are requested, confirmed, and delivered to customers in Kenya through prostagenix.co.ke.
1Order Confirmation
After submitting an order request through our website, our customer support team may contact you by telephone to confirm your details, answer your questions, and explain the next steps.
Your order will be processed for delivery after confirmation. Please ensure that the telephone number and delivery address you provide are accurate and that you are available to receive confirmation.
Submitting an order request does not automatically guarantee that the order has been accepted or dispatched.
2Delivery Coverage
Delivery availability depends on your location within Kenya and the service areas supported by our delivery partners.
Please confirm whether delivery is available to your location when placing your order. If delivery to your area is unavailable, our customer support team will inform you during the order confirmation process.
3Delivery Time
Estimated delivery times may vary depending on your location, order confirmation, processing time, and courier availability.
Our customer support team will communicate the expected delivery timeframe when your order is confirmed. If unexpected delays occur, we will make reasonable efforts to provide relevant updates.
4Shipping Charges
Any applicable delivery charges will be communicated to you during the order confirmation process. Please confirm the total amount payable, including any delivery fees, before accepting your order.
If free delivery is offered for your order or location, this will be confirmed during the ordering process.
5Payment on Delivery
Cash on Delivery (COD) may be available for eligible orders and supported locations. Available payment methods and the amount payable will be confirmed by our customer support team before dispatch.
Please ensure that you understand the payment arrangements before accepting the delivery.
6Receiving Your Order
Please provide a complete and accurate delivery address and a reachable telephone number. Make sure you or an authorized recipient is available to receive the package.
When your order arrives, check the package for visible damage or incorrect items. If you notice a problem, contact our customer support team as soon as possible so that we can guide you through the next steps.
7Delivery Delays and Failed Deliveries
Delivery may be delayed due to courier availability, inaccurate address details, unsuccessful delivery attempts, weather conditions, or other circumstances beyond our reasonable control.
If a delivery attempt is unsuccessful, our team or delivery partner may contact you to arrange the next steps. Additional delivery arrangements or charges, if applicable, will be communicated to you.
8Contact Information
For questions about order confirmation, delivery availability, shipping charges, or the status of your order, please contact us.
9Related Policies
Please review our other website policies for additional information:
